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Privacy & Change® is a trade name of Privacy & Change B.V, KVK number 91310830.
General terms and conditions version September 2023.

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1. Privacy & Change B.V. (hereinafter P&C), is a business services provider that also provides the following services, among others, under the trade name Privacy & Change:

1. Project and programme management;
2. Training;
3. Consultancy;
4. Coaching;
5. Placement of professionals for interim services.

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2. These General Conditions apply to all work, including follow-up work, performed by P&C. Other general conditions explicitly do not apply.

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3. Any liability of P&C shall be limited to the amount paid under its professional liability insurance. Should, for any reason, there be no payment under the professional liability insurance, the maximum liability shall be up to the amount of the fee paid by the client to P&C excluding VAT for the last year, with a maximum of €50,000.

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4. In the event of damage to persons or property for which P&C is responsible, liability is limited to the amount paid under the company liability insurance policy.

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5. P&C invoices for ongoing services monthly at the end of a calendar month. Trainings or other one-off services are invoiced after they have been delivered and strip cards for coaching are invoiced when they are taken. Invoices are sent by email. The customer agrees to this. Payment of invoices should be made within the term as stated on the invoice. In case no term is mentioned, a payment term of 30 days after invoice date applies. The customer is in default after the payment term, after a notice of default has been sent, the term of which has also been exceeded. From the day after the end of the payment term, P&C may charge the legal commercial interest rate applicable in the Netherlands, which the client is obliged to pay together with the original invoice amount..

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6. P&C is entitled to adjust its rates annually. In case of unforeseen cost development or inflation, an interim adjustment of the rate may also take place. In the event of a rate adjustment, a rate proposal will be sent to the client no later than one (1) month in advance.

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7. Any agreement between P&C and the customer shall be entered into for an indefinite period. Either party may cancel the agreement in writing, subject to a notice period of one (1) month. If a training course is cancelled, the costs already incurred for it shall still be charged. These costs are set at 1/3rd (33%) of the agreed fee. 

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8. The relationship between P&C and its client is governed by Dutch law. In the event of a dispute, the parties shall first try to reach a solution at board level. If this fails, a dispute will be settled by the court in Zutphen/ Gelderland.